FAQ

Orders & Payment

Q: What payment methods do you accept?
A: PayPal and major credit/debit cards via PayPal.

Q: Can I change my order after placing it?
A: Contact us within 2 hours — we'll do our best.

Q: Is my payment secure?
A: Yes. Payments processed by PayPal with industry-
   standard encryption.

Shipping

Q: How long does shipping take?
A: EU: 7-16 business days. UK: 7-14 days. Rest of world: 14-30 days.

Q: Do I have to pay customs fees?
A: EU orders: no — we ship DDP. Other regions:
   customs fees may apply.

Q: Can I track my order?
A: Yes, tracking is provided for all orders.

Products

Q: Are the products handmade?
A: Most silk embroidery pieces involve significant
   handwork. Each product page describes the craft.

Q: How do I care for silk?
A: See our Care & Size Guide for full instructions.